Name: ILS Laboratories
Address: 8222 Vickers St STE 106, San Diego, CA, 92111, US
Telephone: (619) 329-3999
Price range: $$

Question 1

What types of testing does ILS Laboratories offer?

Accepted Answer

We offer a full spectrum of analytical testing services including chemical analysis (HPLC, LC-MS, GC-MS, ICP-MS), microbiology testing (endotoxin, rapid sterility screening), product development support (method development, stability studies, deformulation), and compliance/QC services (batch release testing, COA generation, specification verification).

Question 2

Is ILS Laboratories accredited?

Accepted Answer

Yes. ILS Laboratories is accredited to ISO/IEC 17025, the international standard for testing and calibration laboratories. This accreditation means our laboratory operates a documented quality management system, uses validated analytical methods, maintains calibrated instruments, and employs qualified personnel. Our results are recognized and accepted by regulatory agencies worldwide.

Question 3

What is your typical turnaround time?

Accepted Answer

Most standard testing projects are completed within 3 to 5 business days from sample receipt. Rush services are available for time-sensitive projects. Turnaround times may vary depending on the complexity of the analysis and current laboratory workload. Contact us for a specific timeline for your project.

Question 4

What industries do you serve?

Accepted Answer

We serve four primary industries: dietary supplements, cosmetics and skincare, peptides and biotech, and raw materials/APIs. Our testing programs are tailored to the specific regulatory requirements and quality standards of each industry, including FDA 21 CFR Part 111 for supplements and EU Cosmetics Regulation compliance.

Question 5

How do I submit samples for testing?

Accepted Answer

Start by registering on our client portal at portal.ils-lab.com. Once registered, you can create a new project, select the tests you need, and receive detailed shipping instructions. Every sample submission is logged into our digital LIMS for full traceability from receipt through final reporting.

Question 6

What is a Certificate of Analysis (COA)?

Accepted Answer

A Certificate of Analysis is an official document that reports the results of all tests performed on your sample. Our COAs are generated digitally through our LIMS platform and include a QR code for instant online verification. This allows your customers, regulators, or supply chain partners to authenticate the document directly on our website.

Question 7

Do you offer method development and validation?

Accepted Answer

Yes. Our scientists can develop and validate custom analytical methods for novel compounds, unique matrices, or non-compendial applications. We follow ICH guidelines for method validation and can transfer validated methods to your internal QC laboratory if needed.

Question 8

What instruments does your laboratory use?

Accepted Answer

Our laboratory is equipped with advanced Shimadzu instrumentation including HPLC/UPLC systems, LC-MS and GC-MS platforms, and ICP-MS for elemental analysis. For microbiology, we use kinetic chromogenic LAL systems for endotoxin testing and DNA-based microarray platforms for rapid sterility screening.

Question 9

How do I access my test results?

Accepted Answer

All test results are delivered electronically through our client portal. You will receive a notification when your results are ready. Results include a full Certificate of Analysis with QR code verification. You can access your results history, download reports, and manage your projects at any time through the portal.

Question 10

What are your standardized testing panels?

Accepted Answer

We offer pre-configured testing packages designed for common quality assessment needs. Our Peptide QC Panel, for example, includes purity analysis, endotoxin testing, heavy metals screening, and identity confirmation in a single submission with preferred pricing and faster turnaround. Contact us for details on available panels for your product type.

Question 11

Where is ILS Laboratories located?

Accepted Answer

ILS Laboratories is located at 8222 Vickers St, Suite 106, San Diego, CA 92111. We are situated in the heart of San Diego's biotech corridor, with convenient access for local sample drop-off. We also accept samples shipped from anywhere in the United States.

Question 12

How do I get a quote for testing services?

Accepted Answer

You can request a quote by registering on our client portal, contacting us by phone at (619) 329-3999, or emailing info@ils-lab.com. For standardized panels, pricing is available directly through the portal. For custom testing programs, our team will work with you to define the scope and provide a detailed quote.

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