1. Introduction

ILS Laboratories LLC ("ILS Labs," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at ils-lab.com, use our client portal, or engage our analytical testing services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access our website or use our services.

2. Information We Collect

Information You Provide Directly

We may collect information you voluntarily provide, including:

Name, email address, phone number, and company name when you submit a contact form or register for our client portal
Sample information and project details when you submit samples for testing
Billing and payment information when you pay for services
Communications you send to us via email, phone, or our website

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

Browser type and version
Operating system
Pages visited and time spent on each page
Referring website address
IP address (anonymized where possible)

We use privacy-focused analytics (Umami) that does not use cookies for tracking and does not collect personally identifiable information.

Third-Party Services

Our website uses Tidio for live chat support. When you interact with the chat widget, Tidio may collect information such as your name, email address (if provided), chat messages, and basic device information. Tidio's use of this data is governed by their own privacy policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide and manage our analytical testing services
To respond to your inquiries and contact form submissions
To send you test results, Certificates of Analysis, and project updates
To process payments and manage your account
To improve our website, services, and customer experience
To comply with legal obligations and regulatory requirements
To protect against fraud and unauthorized access

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, cloud hosting providers)
Legal requirements: We may disclose your information when required by law, regulation, legal process, or governmental request
Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
With your consent: We may share your information for any other purpose with your explicit consent

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, access controls, and regular security assessments.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Test results and Certificates of Analysis are retained in accordance with ISO 17025 requirements and applicable regulations.

7. Your Rights

California Residents (CCPA)

If you are a California resident, you have the right to:

Know what personal information we collect, use, and disclose about you
Request deletion of your personal information
Opt out of the sale of your personal information (we do not sell personal information)
Non-discrimination for exercising your privacy rights

All Users

Regardless of your location, you may:

Request access to the personal information we hold about you
Request correction of inaccurate personal information
Request deletion of your personal information, subject to legal retention requirements
Withdraw consent for data processing where consent is the legal basis

To exercise any of these rights, please contact us using the information provided below.

8. Cookies

Our website uses essential cookies that are necessary for the website to function properly, such as session management for our client portal. We do not use advertising or tracking cookies.

Our analytics tool (Umami) is privacy-focused and does not use cookies. The Tidio chat widget may set cookies to maintain chat session state and improve your support experience.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

9. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policy of every site you visit.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

ILS Laboratories LLC
8222 Vickers St STE 106, San Diego, CA 92111
Phone: (619) 329-3999
Email: [email protected]

Privacy Policy